FAQ

Welcome to the FAQ of collapsepotty.com!

What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal. All payments are processed through a secure payment platform.
How are your products priced?
We offer high-quality, low-priced products, aiming to provide consumers with a cost-effective choice. Prices depend on the material and design of the product, and we will hold promotions and discounts regularly.
How can I check the order status of my purchase?
You can check the order status by logging into your account to view your order history, or enter the order number on the “Order Tracking” page of the website. We will provide you with shipping and tracking information of your order via email.
Do you ship internationally?
Yes, we do. Shipping costs are calculated based on the delivery address and the weight of the package, and the specific costs can be found at checkout.
If the product I received is not suitable or there is a problem, how can I return it?
If you are not satisfied with the product you received, we offer a return and exchange service within 7 days. The product must be unused and in its original packaging. You can submit a request through our return and exchange page and follow the instructions to return or exchange.
Can I modify my order?
If your order has not been shipped yet, we can help you modify your order. Please contact our customer service team as soon as possible and provide your order number and modification requirements.
How do you ensure product quality?
We are committed to providing high-quality products, and each item undergoes strict quality inspection. If the item you received has quality problems, please contact our customer service and we will provide return and exchange services.