REFUND POLICY

Welcome to collapsepotty.com! We are committed to providing customers with a pleasant shopping experience. If you are not satisfied with the product you purchased, you can apply for a return or exchange within 7 days after receiving the product. Here are the specific details of the return and exchange service:

Return conditions:
The product must be in new condition, unused, unwashed, undamaged, and retain all original tags and packaging.
Accessories can be returned as long as they are not damaged.
Some products (such as discounted products) may not be returned or exchanged. Please refer to the product page for details.
Return and exchange process:
Request a return or exchange: Log in to your account, find the order details page, and click the “Request a return or exchange” button. Fill in the necessary information and select the reason for the return or exchange.
Return label: Once the return request is approved, you will receive a free return label that can be affixed to the package for returning the product.
Return shipping cost: Unless there is a quality problem with the product or it is sent incorrectly, the return shipping cost is borne by the buyer.
Refund Processing:
Once we receive the returned item and confirm that it is eligible for return, we will complete the refund within 3-5 business days. The refund will be processed through your original payment method, and the specific processing time depends on the processing time of your bank or payment platform.
Exchange Policy:
If you want to exchange the product, you can choose to return the product and place a new order, or contact our customer service team during the return process to find out if there is an exchange option.
Special Case Handling:
Damaged Product: If the product you received is damaged or has quality problems, please contact our customer service team within 7 days of receiving the product and we will provide a full refund or free exchange service.
Wrong Product: If we sent the wrong product, please contact us immediately and we will arrange a return for you and send the correct product free of charge.
Note:
Please ensure that the returned product is well packaged to avoid damage during transportation.
Refunds will only refund the purchase amount of the product, excluding shipping costs.
If you have any questions about the return and exchange policy, please feel free to contact our customer service team. We are always committed to providing you with the most satisfactory shopping experience!